Return & Refund Policy

 

At Raha Mart, we want our customers to have a positive shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what was advertised, you may contact us through our official store for assistance.

Eligible Returns

A return or replacement may be accepted if:

• The product arrives damaged or defective.
• You receive the wrong product.
• The product is significantly different from its description or specifications.
• The product has a manufacturing defect.

Customers should contact Raha Mart as soon as possible after receiving the order and provide the order details along with clear photos or videos of the issue when requested.

Return Conditions

Where applicable, returned products should:

• Be unused and in their original condition.
• Include the original packaging and accessories.
• Be accompanied by the relevant order information.

Products damaged because of misuse, improper handling, negligence, or normal wear and tear may not qualify for a return or replacement.

Refunds

Once the returned product has been received and inspected, Raha Mart will determine whether the refund or replacement is approved.

Approved refunds will generally be processed through the original payment method where possible. For Cash on Delivery orders, the refund method will be communicated to the customer.

The time required for a refund to appear may vary depending on the payment provider or financial institution.

Exchanges & Replacements

Where appropriate, Raha Mart may offer a replacement instead of a refund, subject to product availability.

Order Cancellation

Customers should contact Raha Mart as soon as possible if they wish to cancel an order.

If an order has already been processed, packed, dispatched, or handed to the courier, cancellation may no longer be possible and the applicable return procedure may apply.

Non-Returnable Situations

Returns may not be accepted where the product has been used, damaged by the customer, altered, or otherwise made unsuitable for resale, except where applicable consumer rights require otherwise.

Contact

For return and refund assistance, customers may contact Raha Mart through the official store.